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Return and Exchange Policy

Thank you for your order at Please check all items you ordered when you received your parcel.

For furniture, please check if there's any damage within 24 hours of receipt to lodge a claim. Please send an email to with photo of the damage item, parcel label and packaging together in a photo. We can't lodge a claim after the timeframe. 



For purchases made through, we operate a no quibble returns policy and if you return an item within 14 days of receipt (although this is reduced to 7 days on sale goods), we'll refund the amount you paid for the item.


Gift cards, Towels and all Baby’s Gift range are unexchangeable for hygiene reasons, unless they are actually faulty. As all items are checked to ensure quality prior to shipment. 


WE ARE UNABLE TO REFUND FOR CHANGE OF MIND for items that are discounted equal to or more than 30% of the Original Price.


All Products with small parts are suited for 3 years plus and only to be used with parental supervision.


If you are sending your order back to us, please notify us within 14 days of receipt, and send it back to: 

ATTN My Playroom Returns

118 Maling Rd, Canterbury, VIC 3126.

We couldn't arrange a return label for you. Please return with your own prefer method. Remember to keep a proof of postage. Please note, we don’t cover the cost of return shipping.

Ensuring all original labels and packaging are undamaged and included at a brand new condition. Please wrap the items securely so they arrive in good condition. 


When returning goods which you bought using a discount or offer, we will adjust the refund accordingly if you fall below the discount/offer threshold, as that discount or offer will no longer apply. 


If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. We will try our best to make any changes, but we cannot guarantee, as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal Returns procedures.


Please subscribe with My Playroom.

Follow us on Instagram on @myplayroommalingrd for new educational ideas, festivals and events and PROMOTIONS.


We offer a huge variety of picture books, and some products are only in-store. 

Please visit us on 118 Maling Road, Canterbury VIC 3126 and check us out in the near future. 


Best Regards,

My Playroom Team

118 Maling RD

Canterbury VIC