Thank You for Your Order
Thank you for your order at myplayroom.com.au.
Damaged or Faulty Items
Please check all items when you receive your parcel.
For furniture, please check for any damage within 24 hours of receipt so we can lodge a claim.
Please email admin@myplayroom.com.au with one photo showing:
- The damaged item
- The parcel label
- The packaging
We cannot lodge a claim after this timeframe.
Returns
For purchases made through myplayroom.com.au, we operate a no-quibble returns policy.
Items must be returned within:
- 14 days of receipt for full-priced items
- 7 days of receipt for sale items
Return Postage and Shipping Deductions
For refunds, a $16.98 return postage fee applies to parcel returns.
If the value of the items you keep falls below $89 after the return, the original shipping discount may also be deducted from your refund:
- $9.95 for Standard Post
- $15.95 for Express Post
The original shipping discount may be waived when you choose to receive your refund as store credit instead.
Furniture Returns and Exchanges
For all furniture change-of-mind returns:
- The original shipping cost is not refundable
- A 20% restocking fee, based on the item’s RRP, will apply
For furniture exchanges, you will be responsible for shipping costs in both directions.
Items That Cannot Be Returned
Gift cards, towels, lunchtime products and all Baby’s Gift range products cannot be returned or exchanged for hygiene reasons unless they are faulty. All items are checked to ensure quality before shipment.
We are unable to provide a change-of-mind refund for items discounted by 20% or more from the original price.
We do not accept returns or exchanges for CLEARANCE, RETIRED or DISCONTINUED products when this is stated in the product title.
Seasonal items cannot be returned or refunded for change of mind. This includes products related to Christmas, Easter, Halloween, Valentine’s Day and other seasonal or holiday-themed events.
How to Request a Return
Log in using the email address connected to your order and submit a return request, including the reason for the return, within the applicable return period.
We will assess the request and arrange a return label once it has been approved.
Please:
- Print and attach the return label
- Cover any existing parcel labels on the box
- Include all original product labels and packaging
- Make sure the product and packaging are undamaged and in brand-new condition
- Wrap the items securely so they arrive in good condition
We will process the refund once we receive the returned product in its original condition.
When returning goods purchased using a discount or offer, we will adjust the refund accordingly if the remaining order falls below the discount or offer threshold, as the discount or offer will no longer apply.
Refund Processing Times
Once your return has been received and inspected, we will process the approved refund to your original payment method.
After the refund has been processed, please allow up to 10 business days for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
You will receive an email confirmation once your refund has been processed.
Any applicable return postage fees, original shipping discounts or other deductions will be deducted from the refund amount.
Cancelling or Changing an Order
If you have placed an order and would like to change or cancel it, please contact us as soon as possible.
We will try our best to make the requested changes, but we cannot guarantee this if the order has already been processed.
In this case, you may need to wait until you receive the order and then follow the normal return procedure.
Product Safety
All products containing small parts are suitable for children aged 3 years and over and should only be used with parental supervision.
Visit Us in Store
Canterbury Store
118 Maling Road
Canterbury VIC 3126
Chadstone Store
Chadstone Shopping Centre
Lower Level B172A
B172A/1341 Dandenong Road
Chadstone VIC 3148