Skip to content
*FREE Express Shipping > $109 *FREE Standard Shipping > $79 (Exclude Bulky Items) *FREE Gift Wrapping
*FREE Express Shipping > $109 *FREE Standard Shipping > $79 (Exclude Bulky Items) *FREE Gift Wrapping

Delivery and Click & Collect Policy

 Free Standard shipping for orders over $100

Free Auspost Express shipping or Sendle for orders over $120
(excluding regional area, furniture, bulky item which may incur an additional fee) 

    ​My Playroom ships within Australia only.

    • Flat rate standard shipping excluding furniture and bulky items.

      • Metro area $8.99, Regional area $15.99

    • Flat rate Express shipping $15.99 excluding regional area, furniture and bulky items.

    • Startrack Premium Next Day (1-2 business days) delivery available for Metro Area customers at $18.99 excluding WA, NT, furniture and bulky orders. We will automatically ship with Express Post for you if this option doesn't available. 

    • All delivery estimated days are from the packages picked up by courier driver. We usually dispatch in the next business day but delay might occur during peak period and public holiday. 

    • Sendle's terms and conditions applied. 

    • Orders being sent to remote and regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

    • Once the order is dispatched, please allow (estimated only, delays are expected at current situation. We are unable to guarantee delivery timeframe):
      • Metro delivery: 2 - 6 business days
      • Regional delivery: 5 - 7 business days
      • Remote delivery: 7 - 15 business days
    • All order of furniture are NOT included in free shipping. Please choose your shipping on the product option and you'll see the cost added up to the product price. Please choose furniture only during checkout to avoid double pay of shipping cost. 
    • Heavy or bulky items above 5kg may incur additional charges. You will be contacted to confirm delivery costs prior to your item being sent. 
    • Please take note for pre-orders, if a pre-order item is includes in your order, the entire order will be shipped together when the pre-order items come in stock.

    Store Pickup

    • Your orders are ready to pick up when you received an READY FOR PICKUP email. 

    • Your orders usually ready to pickup in the next business hour or next business day.  

    • Please bring along your IDs and the confirmation email for pickup. 

    • The address for store pickup is My Playroom, 118 Maling Rd Canterbury 3126 VIC Australia.