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Free Express Shipping above $150 *Exclusions Apply* Order by Express Shipping before 5pm Thursday the 19th still arrive on time for CHRISTMAS. Standard Parcel cut off on 15th, bulky and furniture Orders cut off on 11th Dec. Always Do Our Best!
Free Express Shipping above $150 *Exclusions Apply* Order by Express Shipping before 5pm Thursday the 19th still arrive on time for CHRISTMAS. Standard Parcel cut off on 15th, bulky and furniture Orders cut off on 11th Dec. Always Do Our Best!

Delivery and Click & Collect Policy

  Free Standard shipping for orders over $89

Free Auspost Express shipping for orders over $150
(Free shipping promo for VIC, NSW, SA, QLD, and WA metro areas only - exclude furniture, bulky item and orders that have item discounted 15% or more, which may incur an additional fee.)

My Playroom ships within Australia only, within Australia Post coverage area.

  • Standard shipping for VIC, NSW, SA, QLD, and WA metro areas $9.95 excluding furniture and bulky items.

  • Regional area and outer suburbs shipping may start from $18.95 according to your postcode but we will cover $9.95 or $15.95 if you purchase over $89 or $150. You can check your shipping rate at the checkout when you put on your suburb and postcode. 

  • We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

  • Startrack Premium Next Day (1-2 business days) delivery available for Metro Area customers at $25.95 excluding WA, NT, QLD, TAS, furniture and bulky item orders. We will automatically ship with Express Post for you if this option is not available. 

  • All delivery estimated days are from when the packages are picked up by courier drivers. We usually dispatch in the next business day but delays might occur during peak period and public holiday. Please leave a note for authority to leave if you would like your package to be left at your property. ​

  • Sendle's terms and conditions applied. 

  • Orders being sent to remote and regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

  • ​Once the order is dispatched, please allow (estimated only, delays are expected at current situation. We are unable to guarantee delivery timeframe):
    • Metro delivery: 2 - 6 business days
    • Regional delivery: 5 - 7 business days
    • Remote delivery: 7 - 15 business days
  • All orders with furniture are NOT included in free shipping. Please choose your shipping on the product option and you'll see the cost added up to the product price. Please choose furniture only during checkout to avoid double paying of shipping cost. 
  • Heavy or bulky items above 5kg may incur additional charges. You will be contacted to confirm delivery costs prior to your item being sent. 
  • Please take note for pre-orders, if a pre-order item is included in your order, the entire order will be shipped together when the pre-order items come in stock.

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Store Pickup

  • Your orders are ready to pick up when you receive a READY FOR PICKUP email. 

  • Your orders are usually ready to pickup in the next business hour or next business day. Feel free to give us a call to check if your order is ready for pick up. 

  • Please bring along your IDs and the confirmation email for pickup. 

  • The address for store pickup is My Playroom, 118 Maling Rd Canterbury 3126 VIC Australia.

Gift Wrapping Available

  • Please leave a note at your cart page if you would like your item gift wrapped. 
  • Furniture and bulky items are excluded.