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FREE Shipping above $89, FREE Express Shipping above $109 (Free shipping Metro Only, Excludes Furniture) *Pickup from Canterbury VIC
FREE Shipping above $89, FREE Express Shipping above $109 * Free Shipping Metro Only, Excludes Furniture* Pick up from Canterbury VIC

Delivery and Click & Collect Policy

  Free Standard shipping for orders over $89

Free Auspost Express shipping for orders over $109
(Free shipping promo excludes regional area, furniture, bulky item and orders that have item discounted 15% or more, which may incur an additional fee.)

    ​My Playroom ships within Australia only.

    • Flat rate standard shipping excluding furniture and bulky items.

      • Metro area $9.95, Regional area $18.95

    • Flat rate Metro Area Express shipping $15.95 excluding furniture and bulky items. Flat Rate Regional Area shipping $26.95 excluding furniture and bulky items. We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

    • Startrack Premium Next Day (1-2 business days) delivery available for Metro Area customers at $25.95 excluding WA, NT, QLD, furniture and bulky item orders. We will automatically ship with Express Post for you if this option is not available. 

    • All delivery estimated days are from when the packages are picked up by courier drivers. We usually dispatch in the next business day but delays might occur during peak period and public holiday. Please leave a note for authority to leave if you would like your package to be left at your property. 

    • Sendle's terms and conditions applied. 

    • Orders being sent to remote and regional areas may incur additional charges or may not be able to be delivered if appropriate shipping carriers are not available. We will contact you prior to dispatching your order if additional charges are involved or if there is an issue with delivery.

    • Once the order is dispatched, please allow (estimated only, delays are expected at current situation. We are unable to guarantee delivery timeframe):
      • Metro delivery: 2 - 6 business days
      • Regional delivery: 5 - 7 business days
      • Remote delivery: 7 - 15 business days
    • All orders with furniture are NOT included in free shipping. Please choose your shipping on the product option and you'll see the cost added up to the product price. Please choose furniture only during checkout to avoid double paying of shipping cost. 
    • Heavy or bulky items above 5kg may incur additional charges. You will be contacted to confirm delivery costs prior to your item being sent. 
    • Please take note for pre-orders, if a pre-order item is included in your order, the entire order will be shipped together when the pre-order items come in stock.

    Store Pickup

    • Your orders are ready to pick up when you receive a READY FOR PICKUP email. 

    • Your orders are usually ready to pickup in the next business hour or next business day.  

    • Please bring along your IDs and the confirmation email for pickup. 

    • The address for store pickup is My Playroom, 118 Maling Rd Canterbury 3126 VIC Australia.